FAQs
What types of products do you offer?
Maribela-Shop2 specializes in a curated selection of innovative and high-quality products, including versatile lunch boxes designed for meal prep convenience and premium acrylic nail sets that enable users to create stunning nail designs at home.
How do I care for my lunch boxes?
To ensure the longevity of your lunch boxes, it is recommended to clean them with mild soap and water after each use. Avoid using abrasive materials that may scratch the surface. Most of our lunch boxes are designed to be durable and functional, making them suitable for daily use.
What is the return policy for your products?
We have a 30-day return policy. Items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. To initiate a return, please contact us via email. Note that certain items, such as personal care goods, are non-returnable.
How long does shipping take?
All orders are typically processed and shipped within 2-3 business days. Shipping times may vary based on your location, with domestic shipments generally arriving sooner.
Can I exchange an item?
We do not offer direct exchanges. The fastest way to obtain a different item is to return the original product and place a new order once the return is accepted.
What should I do if my item arrives damaged?
If your order arrives damaged or defective, please inspect it immediately and contact us as soon as possible. We will evaluate the issue and provide instructions on how to proceed with a return or replacement.
Are there any items that cannot be returned?
Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. If you have questions about a specific product, please reach out to us for clarification.
How can I contact customer service?
You can reach our customer service team via email at mmaribelmiranda380@hotmail.com or by phone at 6464021014. We are here to assist you with any inquiries or concerns you may have.
Maribelashop2:Do you accept offers?
Unfortunately, offers are not accepted because the goal is always to give a reasonable and competitive price to the stores.
The clothes that Maribelashop2 is only personalized or are they also regular styles?
Maribelashop2: Sells both options
Can I customize the T-shirts or mugs?
Not at this moment maybe in the future.
Maribelashop2 is This an Online-Only Store?
Yes
Maribelashop2:Do you accept offers?
Unfortunately, offers are not accepted because the goal is always to give a reasonable and competitive price to the stores.
Do you have international shipping?
We do not have international shipping at the moment.
How Can Check The Status Of My Order?
Once your order has shipped, you will receive a shipment confirmation email with an expected delivery date and link to track your order online. If, for any reason, you do not receive an email from us, we invite you to create an account on our website.
How Long Does It Take For An Order To Process And Ship?
All orders are processed within 2-3 days business day (excluding weekends and holidays) after receiving your order confirmation email depending on the time of day and shipping method. You will receive another notification when your order has
What Should I Do If My Order Arrives Damaged Or Missing Items?
We take the ulmost care to ensure that your bespoke arrangement is packed safely and securely; however, if there are any issues regarding your order, please contact us within 48 hours of receiving your order via Contact Form or by emailing, maribelmiranda380@hotmail.com,with the following information so that we may assist you quickly and efficiently:
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For damaged items and quality issues: please provide us with detailed photos, we request 2-3 of the
product(s) - For missing/incorrect items: please provide us with detailed photos of how the order was received and the shipping box with the label and all products
Photos allow us to share your feedback directly with our Fulfillment or Product Teams and carriers to investigate further or prevent this from happening in the future. Please be sure to include your Order Number with your message.
Can Make Change To My Order?
If you need to make changes to your order, you can see the checkout policy for more information.
It is necessary to make sure you know what you want to buy before making your payment.
My Package Lost What Should I Do?
At Maribelashop, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at Maribelashop2 or via our Contact Us form with your order number and any relevant details.
Maribelashop2 is not responsible if your package was delivered to your home and there is already proof of delivery, and it was lost at the buyer's home is part of our policy.